2006XLRV
Member
I purchased a used headlamp for my 2006 XLRV from Charles at this outfit. He tried to tell me that the Forward Adaptive Lighting was BS and all of these assemblies were the same but sold me a 10 pin assembly supposedly for my 2006 and treated me like I was an idiot but he was an expert and had two of these cars. OK well I just bought my first XLRV in May so I thought maybe I didn't know everything and gave him the benefit of the doubt. He said he's had these lights apart and there is nothing inside that makes it move. I also told him I was interested in a grill and wanted photos which he twice promised me he would send and never followed through.
When the light arrived the inner lens was cracked and yellowed from heat damage like many of the 04-05 lamps were. I contacted him and told him it was not acceptable and he told me to return it for a refund. He charged me a 25% restocking fee based upon the cost of the assembly $650 plus $30 shipping and my refund amounted to $480. I disputed this with him and he told me it was right on the invoice that I accepted it was used and marring, scratches and cracks were normal and that he did not want to do business with me when he sent the light because he knew I was trouble so thus he never replied with the photos of the grille I was inquiring about.
I did my best to say that the 06-09 lamps did not appear to have that problem and mine were not displaying that issue and I felt like since this was a headlamp and a safety item he should have told me up front the lens was damaged like this but all I got back were photos of other assemblies he had in stock and said they were all the same. I then went to PayPal to dispute the fees and they could not come to a decision. I then complained nicely afterwards that he should not have charged me a restocking fee on the shipping. His response was full of profanity and an angry tirade calling me a lying piece of ____. I've been in the insurance business for a long time and even though people get stressed and angry at times I have never used profanity with a client and lost my cool. Clearly about as unprofessional as they come and his only motivation is money without regards to customers.
Needless to say if anyone is looking for any used parts stay away from this outfit. I have spent over $6,000 for parts in the last month or so and have been happy with the new and used products from several vendors except this outfit. Always seems to be someone that you run into that just makes you wonder how they stay in business.
Mike Murphy
Greencastle, Indiana
When the light arrived the inner lens was cracked and yellowed from heat damage like many of the 04-05 lamps were. I contacted him and told him it was not acceptable and he told me to return it for a refund. He charged me a 25% restocking fee based upon the cost of the assembly $650 plus $30 shipping and my refund amounted to $480. I disputed this with him and he told me it was right on the invoice that I accepted it was used and marring, scratches and cracks were normal and that he did not want to do business with me when he sent the light because he knew I was trouble so thus he never replied with the photos of the grille I was inquiring about.
I did my best to say that the 06-09 lamps did not appear to have that problem and mine were not displaying that issue and I felt like since this was a headlamp and a safety item he should have told me up front the lens was damaged like this but all I got back were photos of other assemblies he had in stock and said they were all the same. I then went to PayPal to dispute the fees and they could not come to a decision. I then complained nicely afterwards that he should not have charged me a restocking fee on the shipping. His response was full of profanity and an angry tirade calling me a lying piece of ____. I've been in the insurance business for a long time and even though people get stressed and angry at times I have never used profanity with a client and lost my cool. Clearly about as unprofessional as they come and his only motivation is money without regards to customers.
Needless to say if anyone is looking for any used parts stay away from this outfit. I have spent over $6,000 for parts in the last month or so and have been happy with the new and used products from several vendors except this outfit. Always seems to be someone that you run into that just makes you wonder how they stay in business.
Mike Murphy
Greencastle, Indiana
